Energy Casino Reputation
Energy Casino was founded in 2013 and operates under Probe Investments Limited. It mainly caters to European players, but over the years it has expanded to a wider international audience, offering a well-rounded iGaming experience.
The platform operates under a licence issued by the Malta Gaming Authority, which is always a positive sign, as the MGA holds a stronger reputation compared to some licences commonly seen in the NZ market. Energy Casino also partners with reputable payment processors and game developers such as Pragmatic Play, Yggdrasil, and Play’n GO.
General Information
- Founded in 2013, operated by Probe Investments Limited.
- Licensed by the Malta Gaming Authority—a stronger regulatory tier than Curacao or Anjouan.
- Originally focused on European players before expanding internationally.
Energy Casino Payment Methods
Energy Casino keeps its payment system relatively straightforward, offering a limited but standard range of options for both deposits and withdrawals. For fiat transactions, players can use Skrill, Neteller, Visa, and Mastercard. On the cryptocurrency side, the available options include Bitcoin, Ethereum, Litecoin, Tron, Tether, and Dogecoin.
As with most regulated online casinos, KYC verification is required before withdrawals can be fully processed. This includes identity and payment method checks, which are a standard procedure to ensure account security and compliance.
Deposit Methods
Energy Casino keeps its payment system relatively straightforward, offering a limited but standard range of options for both deposits and withdrawals. For fiat transactions, players can use Skrill, Neteller, Visa, and Mastercard. On the cryptocurrency side, the available options include Bitcoin, Ethereum, Litecoin, Tron, Tether, and Dogecoin.
As with most regulated online casinos, KYC verification is required before withdrawals can be fully processed. This includes identity and payment method checks, which are a standard procedure to ensure account security and compliance.
Withdrawal Methods
Withdrawals at Energy Casino are available through the same core methods used for deposits, including Skrill, Neteller, Visa, Mastercard, and the supported cryptocurrencies.
The maximum withdrawal limit is set at €5,000 per day, which may be sufficient for most casual and mid-level players but could feel restrictive for high-rollers. Processing times vary depending on the method chosen, with e-wallets and crypto typically being faster than card withdrawals.
Before any withdrawal is completed, players must go through standard KYC verification, which may include identity documents and proof of payment method. Once verified, transactions are generally processed without further issues.
- Skrill, Neteller, Visa, and Mastercard accepted for deposit, alongside 6 cryptocurrencies, all from €10.
- Withdrawal processing is fastest via e-wallets/crypto (up to 24h) versus cards (24-48h).
- KYC verification required before any withdrawal is finalized.
Energy Casino Games
Energy Casino offers a diverse and well-structured game portfolio that covers all major online casino categories. The platform places a strong focus on pokies, while still maintaining a balanced selection of table games, live casino content, and specialty titles.
Game Types
The pokies section is the most extensive part of the library, featuring a wide range of mechanics and features such as Megaways, bonus buy options, jackpots, and BF Games daily jackpots. Players can easily filter games based on volatility, features, and providers, making it simple to find specific types of slots.
Alongside slots, Energy Casino also offers a selection of classic table games including video poker, baccarat, blackjack, and poker. These are available both in standard single-player formats and through the live casino section.
The live casino is well developed and structured into clear categories, including live poker, live roulette, live baccarat, live blackjack, live game shows, and VIP live tables. This helps create a more immersive experience for players who prefer real-time gameplay with live dealers.
Software Providers
We have tracked 19 reputable and well-known software providers that Energy Casino partners with, ensuring a reliable and varied selection of games. Some of the key studios include Pragmatic Play, Hacksaw Gaming, Yggdrasil, Nolimit City, and Play’n GO, all of which are recognised for delivering high-quality and popular titles across the industry.
You can check the whole list below.
- 19 software providers, including Pragmatic Play, Hacksaw Gaming, Yggdrasil, Nolimit City, and Play’n GO.
- Live casino spans live poker, roulette, baccarat, blackjack, game shows, and VIP tables.
- BF Games’ daily jackpot titles supplement the standard slots and table game library.
Energy Casino Bonuses
Energy Casino offers a selection of regular bonuses and promotions, including a welcome bonus of 100% up to €/$200 with reasonable wagering requirements. The bonus also includes a 2x win multiplier, which can help boost potential winnings on the first deposit.
The welcome offer also comes with up to 400 free spins, depending on the deposit amount:
- €/$10–€/$19 unlocks 50 free spins
- €/$20–€/$99 unlocks 100 free spins
- €/$100–€/$199 unlocks 200 free spins
- €/$200+ unlocks the maximum of 400 free spins
Other Promotions
Energy Casino runs a variety of additional promotions, bonuses, and tournaments to keep things interesting:
- Energy Chests are daily rewards that can be unlocked by depositing. Players have a chance to win free spins or Energy Points, which can later be used in the Energy Shop or converted into cash once 200 points are collected.
- BF Games Daily, Weekly, and Gold Jackpots give players the chance to win large prizes by playing selected titles. The Gold Jackpot is awarded randomly, adding an extra layer of excitement.
- Tournaments are regularly featured, offering prize pools that typically include free spins and cash rewards. Players can easily track both active and upcoming tournaments on the platform.
- The Promo Codes section allows players to claim specific offers, usually free spins on selected games, by entering a code. This encourages exploration of the game library while providing a small boost to start with.
Energy Points
Energy Casino does not feature a traditional VIP or tier-based loyalty programme. Instead, it uses a system based on Energy Points (EP), which players earn through regular gameplay.
These points can be used to purchase free spins or converted into cash, with 100 EP equal to €/$1. Players can start converting their points once they collect at least 200 EP, making it a simple but effective reward system for consistent play.
- Welcome bonus (100% up to €/$200 + 2x win multiplier + up to 400 free spins) carries 25x wagering restricted to slots only, with total winnings capped at €/$5,000.
- Weekly reload bonus (50% up to €/$50 + 20 free spins) can be claimed twice per week, with free spin winnings capped separately at €/$100.
- Energy Points loyalty system lets players convert 100 EP to €/$1 once they reach a 200 EP minimum — no traditional VIP tier structure exists.
Energy Casino Customer Support
The two main channels of communication available to players are email and live chat, which is fairly standard in today’s online casino space. However, this is one of the areas where Energy Casino falls short:
- Live chat is not available 24/7, meaning players have to reach out during specific hours: Monday to Friday from 09:00 to 23:00 CET, and weekends from 12:00 to 20:00 CET. Even when connected to an agent, response times can sometimes be slower than expected.
- Email support is better suited for more detailed enquiries, but responses can take quite a while, in some cases up to 15 days.
As you may have noticed, live chat operates in CET (Central European Time). For NZ players, this translates roughly to 19:00 to 10:00 local time, meaning support is unavailable for a large portion of the day.
- Live chat runs CET business hours only (roughly 7pm-10am NZT), leaving NZ players without live support for much of the day.
- Email responses can take up to 15 days in some cases.
- Active on X and Instagram alongside direct support channels.
Energy Casino User Experience
Energy Casino delivers a fairly smooth overall user experience with a clean and functional interface that focuses more on practicality than flashy design. Navigation is straightforward, and most key sections such as games, promotions, and account settings, are easy to locate without unnecessary complexity.
Mobile Compatibility
The mobile experience is stable and well optimised, with no noticeable lag or clutter when browsing through games or account pages. The interface adapts well to smaller screens, making it easy to play directly through a mobile browser.
Although there is an “install app” section, it does not refer to a dedicated native application. Instead, it simply provides instructions on how to add the website shortcut to the home screen on both Android and iOS devices. While this is useful, it is not the same as having a full mobile app.
Ease of Use
Energy Casino offers solid categorisation within its game lobby, allowing players to browse titles by provider, type, and popularity. The overall structure of the platform is supported by a powerful lobby system that helps users quickly find games without excessive searching.
Beyond the game selection, the platform keeps general navigation simple, with clearly marked sections for promotions, account management, and payments. While the design is not the most modern on the market, it remains functional and easy to get used to after a short period of use.
Security & Fairness
Energy Casino operates under a licence issued by the Malta Gaming Authority, which is generally considered a strong regulatory body in the online gambling industry.
In terms of technical protection, the platform uses Let’s Encrypt SSL encryption to secure user data and transactions. While this still provides a basic level of security, it is worth noting that Let’s Encrypt is a free SSL solution, and some players may prefer to see a more premium or exclusive security certification in place for added reassurance.
Responsible Gambling
Energy Casino provides a range of responsible gambling tools designed to help players maintain control over their activity. These include the ability to set deposit limits, wagering limits, and loss limits to manage spending more effectively.
Players can also set session time limits to control how long they play in one sitting. In addition, the platform offers self-exclusion options, allowing users to restrict access to their account for a defined period of time if they feel they need a break from gambling.
- No dedicated mobile app—the “install app” option is only a home-screen shortcut for the browser site.
- Full self-serve responsible gambling suite includes deposit, wager, and loss limits, plus session time limits and self-exclusion.
- 128-bit SSL encryption from Let’s Encrypt (a free certificate tier) secures the platform.