BitStarz Casino Reputation
With over a couple dozen awards & shortlists, BitStarz has proven its reputation and customer-centric approach over the last few years. It is a top cryptocurrency casino in Canada that excels in all aspects—whether it is 7500+ games or super-fast and reliable customer support.
The website has Google-verified SSL encryption, accolades including the Best Casino, Best Crypto Casino, Best Support, Player’s Choice, etc., starting back in 2014, and a good brand presence.
General Information
- Operating since 2014, with award recognition (Best Casino, Best Crypto Casino, Best Support, Player’s Choice) dating back to 2017.
- Licensed in Curacao, with Google-verified SSL encryption.
- Consistent presence across multiple international markets, including Canada, Australia, and the UK.
BitStarz Casino Payment Methods
As the name suggests, BitStarz is mainly a crypto casino. It does offer CAD as a primary currency while also offering multiple Canada-friendly payment methods for deposits.
Note: The listed “direct” cryptocurrencies are only the major ones. BitStarz allows you to transact in over 300 cryptocurrencies through payment processors and exchanges, so no matter what coin you use, you can transact using the same without the additional step of converting on your end.
Deposit Methods
Depositing money is instant. You simply enter the deposit amount, choose your currency/method, and follow the specific on-screen instructions. Notably, BitStarz offers several Canada-specific payment methods, not just cryptocurrencies.
So, if you are not into using crypto all the time, or if you need backup methods, BitStarz does have plenty of options covering all bases for a convenient user experience. These include Visa, CashtoCode, Interac, MuchBetter, MiFinity, Flexepin, Jeton, and Neosurf.
Withdrawal Methods
For most regular players, the average cashout time is just 10 minutes!
BitStarz Casino has made it extremely easy for users to withdraw. It is called “Cash Out” on the website. Go to your profile and select Cash Out. The “Quick Cashout” module will open, allowing you to place a withdrawal request in a few simple clicks/taps.
Just enter the amount you wish to withdraw and follow the on-screen steps. The minimum withdrawal is C$50. If any amount in your current balance is locked due to an active bonus, the casino will tell you exactly which one, so you can finish it before proceeding to withdraw.
Most notably, the withdrawal processing time (or pending time) is under an hour. This means that the casino greenlights the request very quickly, unlike many other casinos that can keep your request stuck in the processing phase for 24-48 hours. This is apart from the actual time taken by the payment processor, of course.
Please note that these are only the major cryptocurrencies you can use directly. Through processors and exchanges, BitStarz allows you to transact in over 300 cryptocurrencies.
- Interac accepted for deposits (C$20–C$4,000) and withdrawals, with a C$50 minimum and no listed maximum on withdrawals.
- Average crypto cashout time of 10 minutes, with withdrawal requests typically greenlit in under an hour.
- 12+ direct cryptocurrencies supported, plus access to 300+ additional coins through payment processors and exchanges.
- 10 Canada-friendly fiat and voucher methods available for deposit, including Jeton, MiFinity, Flexepin, and Neosurf.
BitStarz Casino Games
BitStarz Casino offers a wide-ranging game library split between slots, table games, BitStarz Originals, jackpot games, live casino or live dealer titles, Bitcoin games, and others. In total, you will find 7500+ games here.
Game Types
The main focus is on slots. They have done an excellent job in categorizing different types of slot games—such as top, exclusive, new, hold & win, jackpot, Megaways, classic, Buy Bonus games, Book Of games, and even a dedicated section for Provably Fair games.
Needless to say, such close attention to detail makes the platform very player-centric. You can find what you are looking for very quickly.
Apart from slots, you will also find casual and instant games, live dealer games, and live casino game shows, many original and exclusive titles, and 2D/RNG table games here. Although there are 200+ table games, in Canada, you only have 40+, including only a few live casino games.
Software Providers
From Pragmatic Play’s Gates of Olympus series and Play’n GO’s Book of Dead to Hacksaw’s Wanted Dead or a Wild to Playtech’s Buffalo Blitz Megaways—you have it all here.
There are 500+ titles from Pragmatic Play alone. Add to that the 270+ games from Play’n GO, 120+ from Hacksaw, around 100 from Relax Gaming, and 600+ from Quickspin, and you have one of the best collections of slot games.
Keep in mind that these providers are not available: NetEnt, Big Time Gaming, Red Tiger, Nolimit City, and Evolution. Also, there is only one Microgaming title.
- 7,500+ games in total, though Canadian players have access to only 40+ of the platform’s 200+ table games, including a limited live casino selection.
- Pragmatic Play alone contributes 500+ titles, with Quickspin (600+), Play’n GO (270+), and Hacksaw (120+) rounding out the largest provider libraries.
- Dedicated Provably Fair game category lets players verify game outcomes independently.
BitStarz Casino Bonuses
BitStarz is an international casino, and one of its key strengths is localized tournaments and bonuses. For Canada, they have a specific welcome bonus as well as a bunch of other promotions to keep you company throughout your stay.
The Canada online casino welcome package of 300% up to C$2000/5BTC comes with 200 free spins, 12 spins on Bonus Mania, a 5x Piggyz Booster (internal bonus mechanic), as well as 200 jackpot spins.
After that, you still have a bunch of promotions to go through, like a 20 free spins no deposit bonus, 50% reload bonus, weekly free spins, table games tournament, and other stuff.
VIP Program
Instead of having a single, flat VIP program with fixed perks, BitStarz Casino spices things up with gamified, themed bonus ladders that you can climb up. As these keep changing from time to time, we recommend you check the currently ongoing events to get the exact details.
Typically, these work like tournaments. The higher you go, the better your perks. There are free spins, cash prizes, and other bonuses at different levels.
Also, BitStarz Casino rewards active, loyal players with exclusive bonuses and promotions from time to time. This is an invite-only VIP program that depends entirely on your activity on the platform (meaning your VIP membership can be revoked as well).
The key benefit of this VIP program is an incremental cashback system. There is a Friday Loyalty Bonus that you can keep track of. This is tied directly to your VIP level. Every Friday, you can claim a particular percentage of your net cash losses back, if you are a VIP.
Apart from that, BitStarz also awards you with regular exclusive bonuses, reload bonuses, and other perks as part of its casino loyalty program.
- All bonuses and free spin winnings carry a 40x wagering requirement, with a C$5 max bet per round while any bonus is active.
- VIP program is invite-only and activity-based, meaning membership—and its perks—can be revoked.
BitStarz Casino Customer Support
BitStarz Casino is well-known for its customer support.
Normally, you want the customer support of an online casino site in Canada to be two things: dependable, well-versed in understanding problems or solving queries; and fast, so that you do not need to wait a lot.
Turns out, the BitStarz Casino team is trained to be top-notch in both things. One of the ways they have facilitated this is by selecting support staff with at least 3 years of casino experience.
They even earned the Best Support from Casinomeister in 2022 and Excellent Support from LiveChat.
Across markets, including Canada, Australia, the UK, and more, BitStarz Casino is known as one of the best online crypto casinos when it comes to offering helpful, polite, and prompt support to players.
- 24/7 live chat and email support, staffed with agents who have a minimum of 3 years of casino industry experience.
- Won Best Support from Casinomeister in 2022 and Excellent Support from LiveChat.
- Active Telegram channel available alongside direct support channels.
BitStarz Casino User Experience
BitStarz has grown a lot over the years. From its humble beginnings back in the late 2010s to today, it has transformed into a modern user interface that puts the player’s needs first. All functionality, such as filtering, game curation, menus, etc., is extremely user-friendly and intuitive.
At the same time, they pay enough attention to keeping things lively and interesting, with exclusive art, gamified solutions, and hassle-free payment experiences. All in all, it has a top-notch user experience across devices.
Mobile Compatibility
There is no dedicated mobile app. The mobile website works really well on Android and iOS web browsers. There is no lag or visual glitches to be found. Everything from loading different games to topping up your wallet is extremely easy and convenient.
The casino has earned several awards, as previously mentioned, including those that take mobile experience pretty seriously.
Ease of Use
The website uses modern web technologies to serve its content. This includes next-gen file formats and advanced interactivity features. All in all, they have made it extremely easy to use the website, its various functions, your profile features, and the whole payment system.
All information is readily available, and game catalog categorization makes it easier for newcomers to find better games.
Security & Fairness
The BitStarz Casino website uses industry-standard SSL encryption to ensure that all player data is well-protected. They also tie up with only trustworthy partners when it comes to slot game providers and online casino payment processors, including for cryptocurrency transactions.
Responsible Gambling
BitStarz Casino offers 6 limits. These are different tools you can use to control your gambling. However, as it is an international crypto casino, you cannot expect a lot in this aspect. For example, turning off limits you have put on yourself is actually quite easy.
Still, they have added all the necessary tools. If you are experiencing gambling problems, you can use one of the tools to limit deposits, losses, wagers, or sessions. You can also set a cooling-off period (1 day to 6 months) and self-exclusion (1 day to 3 years or forever) on your account.
Self-exclusion is proper. Once set, you cannot revoke it. If you set a permanent self-exclusion, you will never be able to play on BitStarz again.
- Responsible gambling covers deposit, loss, wager, and session limits, plus cooling-off periods (1 day to 6 months) and self-exclusion (1 day to 3 years or permanent)—all self-adjustable directly in the account.
- 2FA account security available, alongside 128-bit SSL encryption from Google Trust Services.
- Modern interface uses next-gen web technologies for game curation and catalog browsing.