Imperial Wins Casino Reputation
Imperial Wins is a royal-themed online casino site owned and operated by ABC Interactive N.V. ABC is a Curacao-licensed operator that has limited experience in the gambling scene, but has done really well so far (with Imperial Wins as well as its sister site called Ventura Slots).
Fairness, RNG, RG policies, website security, payment processor tie-ups, etc., all look safe and legitimate. We did more testing to find out what is under the hood, and so far, there are no major red flags or risks associated with gaming at Imperial Wins Casino from India.
General Information
Imperial Wins Casino Payment Methods
Imperial Wins Casino keeps it simple. It knows what Indian players use the most. And it offers them. Simple as that. For deposits, you can use cards, a few e-wallets, UPI, and cryptocurrency transactions. This covers all bases.
Deposit Methods
The fastest way to get money into your account is to use UPI. You can use any UPI app like Google Pay, Paytm, PhonePe, BHIM, etc. If you are privacy-focused, there are several crypto tokens available including USDT, DOGE, BCH, and BNB.
Flexepin, e-vouchers via CashtoCode, Sticpay, and Apple Pay payments via certain payment processors are also available. For example, you can use Rapyd for Apple Pay, Google Pay, and credit cards.
Withdrawal Methods
For withdrawals, you can use bank transfer or cryptocurrencies. E-wallets and cards are not supported. Lack of UPI is expected, as it cannot be used for withdrawals easily.
You will need to confirm your identity before you can withdraw, and they can ask for additional documents or even call you up. Make sure the withdrawal method has the same name as your account name.
Note: The casino has a 3-day processing time, which is quite long. Many casinos that technically have a 48-hour or 2-day processing/pending time usually greenlight transactions even sooner. A 3-day pending time can be long for many players.
And if you are withdrawing to a bank account, the total time to receive winnings can be quite high. Add to that the more stringent KYC requirements at Imperial Wins, and you have kind of a mixed bag online casino when it comes to withdrawal speed.
The maximum withdrawal is capped at ₹7.5L per month.
Imperial Wins Casino Games
When it comes to games, Imperial Wins offers slots and live dealer games. You will also find a variety of other games, but it is mainly a slots and live casino site.
Game Types
There are 6400+ games on the platform. Most of these are slots from leading game providers.
In slots, you have all types available here, such as classic fruit machine games and jackpot titles. There are also hundreds of table games and live dealer games, a bunch of instant/crash games like Aviator and Nitro X.
You can also access video poker, lucky number games, virtual sports betting, Plinko, etc.
Software Providers
Slot game providers include all the usual suspects and more—Pragmatic Play, BGaming, Blueprint, Nolimit City, etc., for a good coverage of all themes, mechanics, and game types. Many prominent names are missing, but the versatility and quantity are good enough with the providers you do have.
Imperial Wins Casino Bonuses
Imperial Wins gives you two options when you sign up—a simple ₹500 deposit can get you ₹2,500 total to play with. Or, you can go with the welcome package (applicable to the first three deposits, a total of 250% up to ₹50,000 and 150 free spins).
After the welcome bonus, Imperial Wins keeps things interesting with daily challenges/bonuses, weekly reload offers, free spin bonuses, and more. Many of these are timed or seasonal, so we recommend you check the promotions page for the latest information.
There is a lot of value to be had with these promotions. However, we have seen better Indian online casino sites that have much better reload, cashback, and free spins deals for loyal regulars.
Terms & Conditions
Terms & Conditions
If you are new to casino bonuses, please do a reality check before buying into big promises. For example, the rules of the welcome package mean this:
- If you deposit ₹1,000, you get ₹1,000 more as bonus funds. Now, 40x wagering means you need to wager a total of (1000 + 1000) x 40 = ₹80,000 to be eligible to transfer any winnings into the cash balance (in order to withdraw). And you have to do it in 7 days.
- The free spins are on subpar slot games, 2/3 are lower than 96% RTP (Empire Gold: Hold & Win, Imperial Fruits 100 Lines, and Take Olympus.
If a bonus has a high ₹1,000 minimum deposit requirement, a 40x wagering on the bonus + deposit amount, and only a 7-day expiry, even hardened high-rollers are going to steer clear. Remember that you have two more options: choose the normal ₹500 bonus (with a 55x wagering and 7-day expiry) or reject the bonus entirely.
VIP Program
The loyalty program is called the Imperial VIP Program. It is an invite-only program, meaning it does not directly tie to any tiers based on any XP or points system.
Once you get invited, you get exclusive gifts, weekly and monthly promotions, birthday bonuses, faster withdrawals, higher comp point accumulation, and more—including exclusive gifts and perks.
You will be notified that you have been invited if you meet the internal wagering criteria of Imperial Wins Casino.
Imperial Wins Casino Customer Support
The casino offers a 24/7 live chat. Like many online casino sites today, the chat begins with an AI chatbot. Say that you wish to speak with a live agent, and in 1-2 messages, you should get connected to one.
In their replies, the support staff is decently helpful. For certain queries, you can expect a quick fix. But it is not uncommon for you to have to wait a lot or even rephrase your query to be more specific for them to finally give you something useful.
It is a mixed bag. And for more complex queries, we always recommend drafting a detailed email to their support email account, clearly explaining everything and giving proper context, screenshots, date/time, etc.
Now Hindi support is a classic case of using a translator to offer replies. As we all know, it misses more often than it hits, so I would suggest sticking to whatever level of English you are comfortable with, unless you want to be greeted with a formal “हम उन सभी भाषाओं में संवाद करने के लिए खुश हैं जिनमें हम संचालन करते हैं!”
And if you type in Hinglish (which most of us do when we want to type Hindi), it just throws them off, and they revert back to English. Not really localised, but hey, at least they are trying.
Imperial Wins Casino User Experience
Imperial Wins is using a novel website software, probably not one you have seen anywhere. They have built it to be mobile-first and clutter-free. Have they hit the mark? Well, kind of. It does the job. There are filters to make discovery easier, payments are hassle-free, and all information is present as you would expect.
Mobile Compatibility
As mentioned above, the website is designed in a mobile-first way. Buttons, UI elements, filters, menus, content grids, etc., are all optimised for proper mobile view. If anything, desktop users will need additional clicks to find certain things that are typically present on the main view.
So, even if there is no native mobile app, you can expect a perfectly seamless, fast, and friction-free environment to do everything from finding new games to play to making easy withdrawals.
Ease of Use
As there are only two categories (casino and live casino), navigating around is quite easy. For other common functions like making a deposit or filtering by game provider, the user interface is quite intuitive and easy to use.
But here is what you will not find on Imperial Wins:
- Expertly curated game sections. For the most part, they have a very standard way of categorising games.
- Advanced filters and sorting.
- Free slot demos.
- Per-game win history or any other valuable information, like the RTP variant.
Security & Fairness
With a standard 128-bit SSL certificate from Google, a detailed crypto policy, and strong KYC and AML measures, Imperial Wins ranks well in terms of overall security. There is no fairness policy or third-party RNG testing.
The crypto transactions are not direct-to-wallet. They use an intermediary payment processor called GammaG, which is not a well-known processor among crypto wallet/exchange service providers.
Responsible Gambling
While building their system, they have paid good attention to responsible gambling tools—which is commendable. Do not look at the RG policy page; that is just boilerplate filler (less than that, actually). But if you go to your account menu and choose Responsible Gambling, there is a neat way to do various things:
- Reality Check: Get reminders at intervals.
- Deposit Limit: Set your own limits.
- Bet Limit: Set your limits for how much you can bet inside games.
- Loss Limit: At what loss do you want to stop?
- Time Out: Great to take a pause from gambling if you are feeling it is getting problematic.
What is more, their staff is well-trained to handle RG-related questions. They are there to help you find the right solution if you have a problem. And even if there is no problem, we highly encourage you to set certain limits. Never wager what you cannot afford to lose, and remember that gambling is for fun, not for making an income.